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Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.
Don't forget: Please don't include credit card details in any of your messages.
RETURNING YOUR HIRE VEHICLE
Can I return my hire car to a different hire station?
We always try to be as flexible as we can to make your journey easy and a pleasure. We recommend returning your car to the same pick-up location because dropping it off somewhere else will cost more. Don’t worry. Any extra cost will be included in your booking fee, so you know upfront.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Can I bring the car back early?
Yes. If the return date/time changes, you will be advised of any additional charges or reduced rental fees (where applicable).
Please note that during festival periods in Singapore, there will be no refund for an early return or not collecting a car.
I am returning to Changi Airport; where do I drop off my rental vehicle?
Returning your car to Changi Airport can be confusing, but please see our videos to direct you on where to return the car, giving you a stress-free rental.
Terminal 3 - Car Park 3A.
Terminal 2 - TBC. At present this counter is closed until mid-2023. Cars booked in Terminal 2, can be collected and returned currently to/from Terminal 3.
RETURNING YOUR HIRE VEHICLE LATE
I´m going to return my hire car later than agreed. Is this ok?
We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental - do make sure you contact us as soon as possible. Should you return the vehicle late - without notifying us or extending your hire - you may be subject to a late return fee.
How is a late return fee applied?
- If you overrun past your agreed return date and time, you will incur a late return fee
- If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied
- A late return fee will continue to be added every 24 hour period thereafter until you return the vehicle to the rental station
Please note, if you return your vehicle after the agreed date and time, you will pay an additional day's rental charge and a late return fee for each day (or part of a day) that you are late.
How much is a late return fee?
The daily late return fee will be S$60 (exclusive of GST).
Rental agreement:
Please always review the rental terms and conditions and your rental agreement when you check the vehicle out. You can also find the relevant contact details on your rental agreement.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Can I extend my rental after the drop-off time?
We will try our best to accommodate any extensions, but there may be peak periods when extensions are not available. Times such as these include, but are not limited to, low availability and/or peak periods.
Additional extension charges may apply.
Unauthorised late return fees may apply.
Please contact our Reservations team for contract modifications and extensions.
I am returning out of hours, what do I need to do when I drop the car back?
Return your car to the agreed check-in location and place the key into the respective "key drop box".
Downtown - located outside the front office.
Terminal 3 - on the back wall of the counter.
Please feel free to take any photos of the condition of the car and the parking situation... and please remember to take all of your belongings with you (including the often-forgotten cash/toll card).
INVOICING
How do I request for a copy of my invoice or rental agreement?
You can retrieve your latest invoice online using your booking reference number, rental agreement number or Avis Preferred Customer Number.
If you already tried to retrieve your invoice online but aren’t having much luck, your invoice may not yet be available. Call our customer services team for help.
The rental agreement can be retrieved by following the link in our website’s footer.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
PROBLEMS DURING YOUR JOURNEY
What if I have an accident?
We hope you enjoy your journey, but should the worst happen we are here to help.
If you are involved in an accident, please call our breakdown helpline.
Please remember to take the details of any involved parties and photos of the area as safely as you can.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
COLLECTING YOUR HIRE VEHICLE
What happens if, when I get to the car, I see there is damage?
The condition report in the App should show all damage. If you see any additional damage, this should be reported to a member of staff. There will soon be additional functionality available in the App where you will be able to record any discrepancies. If in doubt, contact a member of the rental location team.
How do I record any damage that I can see on the car?
Upon Check-out, you will receive an email that includes links to the photos of the condition of the car that you have been assigned. This email will also include a brief description of our Fair Wear and Tear policy.
These photos will be as recent as possible, will be considered as our representation of the vehicle, and will also show the mileage and the fuel level at check-out.
Should you find any damage that has been missed, within the email there will be a link to "add photos". You can upload photos here of any points you feel we may have missed, and rest assured that these will be logged for your car when you return.
Please do ensure that you review the car's condition before leaving, and be familiar with the Fair Wear and Tear policy.